The Soundtrack of Experience
Why Art and Music on a CX Site?
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Customer Experience (CX) is about more than transactions—it’s about emotions, connections, and stories. Music and art work the same way. A painting or a single song can take us back to a moment, spark joy, or stir reflection.
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At HorizonCX, I’ve spent decades helping organizations design meaningful customer experiences. At the same time, art and music have always been a central part of my life—as a player, a listener, a historian, and a writer.
This page brings those worlds together. Here, you’ll see how the lessons of art and music apply to CX and how the spirit of CX lives inside both.
A fusion of Customer Experience, Art, and Music
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