Effective communication is the foundation of building strong customer relationships. This course provides professionals with the skills and strategies required to communicate clearly, actively listen, and adapt their approach based on customer needs. Participants will learn how to choose the right communication channels, manage emails effectively, navigate phone and virtual conversations, and build long-term customer relationships. By the end of the course, learners will be equipped with practical techniques to enhance customer interactions, improve response efficiency, and foster trust and credibility in every engagement. This course is ideally suited to customer-facing roles within an organization and groups typically attend the course as a team where collaborative learning is key. The recommended course size is six participants maximum to provide flexibility for collaborative and critical thinking exercises, role plays, and breakout sessions. 

• Understand the Fundamentals of Customer Communication

• Develop Active Listening and Rapport-Building Skills

• Select the Appropriate Communication Channel

• Master Professional Email Communication

• Enhance Phone and Virtual Communication Skills

• Adapt to Different Customer Communication Styles

• Improve Communication Time Management

• Foster Long-Term Customer Relationships

This course is designed for customer service professionals, account managers, call center agents, inside sales personnel, and anyone within a customer-facing role who is looking to enhance their ability to communicate more effectively with customers. Through interactive discussions, role-play, quizzes, and hands-on practical exercises, participants will leave with actionable strategies they can immediately apply to their daily interactions with both customers and fellow employees.

This is an on-demand course and is designed for teams within an organization such as contact-centers, help-desks, insides sales, account managers, and all other customer-facing groups.  The course is hybrid with self-paced video lessons followed by synchronous live online hands-on experiential sessions and held on Tuesdays and Thursdays of two successive weeks for a total of eight sessions at two hours each. Dates and times will be arranged accordingly to the convenience of the organization and the course participants. This course requires a minimum of four participants and a maximum of six since the synchronous sessions are highly focused on role-play and branstorming activities. A certificate of completion is provided after the course ends.