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Course Fees

Program Fees:

  • The CX-PRO™ for Customer Experience Managers standard course fee is $899 per person.  This is a hybrid of self-paced videos lessons followed by a series virtual on-line instructor-led sessions that runs for 60 to 90 minutes during convenient and agreed upon hours over two successive weeks midweek (Tuesday through Thursday).  Pricing includes course materials in electronic format, an exam fee, and a certificate upon passing the final exam.

  • Multiple registration discounts are also available and can result in significant savings as indicated in the chart below.  For all multi-registration inquiries, please contact HorizonCX by email at or dial 508-989-7379 to speak with Karl Sharicz.

$1,498 for 2 registrations

(save a total of $300)

$2,197 for 3 registrations

(save a total of $500)

$2,796 for 4 registrations

(save a total of $800)


Payment for all classes must be received before class begins. 


  • A full refund is honored only if a course cancellation notice is received seven (7) or more days before class.  A 75% refund will be given for cancellations within 7 days of class.  

  • There is no minimum class size. Classes will be held for individual participants.

  • Registrations from CXPA Members are discounted by an additional $100/registration.

Course Description 

This course brings those fundamental elements of CX to the forefront to better equip you within your role as a business professional to lead and manage within a customer-centric framework. Through formalized and structured training in the essentials of customer experience, you will develop a more substantial knowledge base around CX principles that will provide you with a broader and more insightful business perspective along with best practices toward achieving a world-class reputation for your organization. Successful completion and passage of a post-course on-line exam will earn participants their CX-PRO Certification.

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