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Course Description 

This course brings those fundamental elements of CX to the forefront to better equip you within your role as a business professional to lead and manage within a customer-centric framework. Through formalized and structured training in the essentials of customer experience, you will develop a more substantial knowledge base around CX principles that will provide you with a broader and more insightful business perspective along with best practices toward achieving a world-class reputation for your organization. Successful completion and passage of a post-course on-line exam will earn participants their CX-PRO Certification.

Course Format

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CX-PRO training uses a hybrid learning model including self-paced video lessons followed by live discussions delivered within a virtual classroom environment where instructors and participants are on a common Zoom session. This format provides an engaging experience where participants can access training from the comfort of their individual workplace or home location, while avoiding travel and lodging costs and time spent away from their work environment. Certification is earned by completing the experiential CX-PRO training course and passing a 72-question exam. The CX-PRO certification demonstrates a fundamental level of knowledge of Customer Experience Management and provides a statement of basic CX competency for individuals within their current role as well as to prospective employers. 

Course Modules 

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